Special Keynote Event

Robin Crow: The Power of Service

Hosted by:

The difference between businesses that thrive and the ones that struggle to keep the doors open often boil down to one thing...how well their customers are served. Ok, we all know that. But the critical distinction is knowing how to expand your resources, maximize your efforts, and inspire your team to consistently put great service into practice.

Robin Crow is a speaker, author, entrepreneur and one of the most innovative guitarists in the world. With over 2,000 presentations to his name, his expertise on leadership and customer service comes from 30 hard-won years in the trenches as an entrepreneur. His company, Dark Horse Recording, sets the gold standard for customer service and excellence in the recording industry and is home to Faith Hill, Neil Diamond and Jewel to name a few.

Business Management

Topics:

Sales Management Troubleshooting: If You've Got Questions, We've Got Answers

Drew Cameron, HVAC Sellutions, Pocopson, PA

Branding Dominance in a Recessionary World

Steve Miles, Jerry Kelly Heating and Air Conditioning, St. Charles, MO

Matt Michel, Service Roundtable, Flower Mound, TX

Hire the Right Person for the Right Job

Bill Kinnard, Grandy & Associates, Green Bay, WI

Market Domination in a Slow Economy

Tom Grandy, Grandy & Associates

Sales & Marketing Seminars

Topics:

Using Web 2.0 To Grow Your Business

Matt Prazenka, Abacus Business Development, Highland Park, IL

Websites that Work: Proven Strategies to Drive More Traffic and Close More Sales Online

Blaine Fox and Ben Gutkin, Warm Thought Communications, Inc., Secaucus, NJ

Find, Pay, Train, and Motivate The Best Sales Team in Your Market

David Smith, Morris-Jenkins, Inc., Charlotte, NC

Cause Marketing: Good for Your Wallet, Great for Your Soul

Barbara Duffy, Duffy Marketing Services, Inc., Kansas City, MO

Technical Seminars

Topics:

Don't Let Your Service Customers Down. Recycle R-22 NOW!

Vince Difilippo, Difilippo Service Co., Paoli, PA.

How To Conduct A Residential Energy Audit

Steve Saunders, Tempo Mechanical, Irving, TX

The Art of Performing Sustainability Audits

Eric Kjelshus, Eric Kjelshus Energy, Greenwood, MO

Service Management

Topics:

The Gold is Yours: How to Find the End of the Rainbow

Garry Upton, Decision Analyst, Arlington, TX

Robert Wilkos, Peaden Air Conditioning, Panama City, FL

Do Your Service Agreements Serve You Well?

Narissa Rampey, Air Assurance Company, Broken Arrow, OK

Fun and Effective Customer Service Training Methods

Steve Coscia, Coscia Communications, Havertown, PA

Innovations & Opportunities

Topics:

How to Profit from the Sale of Extended Service Agreements

Jeff Evans and Mike Lutz

Presented By Equiguard

The Future of R-22 System Service

James A. Hale, CM - Technical Support Supervisor

Presented By ICOR International