This was my first Comfortech event and it was more than I expected. I will definitely be at the next event.
- Terrance Thomas
CEO/President, CityWide Air Conditioning & Heating Inc.
Seminar Overview
Whatever challenges you face, you’ll take home the best thinking and the newest ideas for better business management, marketing, sales and technology when you attend HVAC Comfortech 2009 Seminar Sessions.
Special Keynote Event
Robin Crow: The Power of Service
- Hosted by:

The difference between businesses that thrive and the ones that struggle to keep the doors open often boil down to one thing...how well their customers are served. Ok, we all know that. But the critical distinction is knowing how to expand your resources, maximize your efforts, and inspire your team to consistently put great service into practice.
Robin Crow is a speaker, author, entrepreneur and one of the most innovative guitarists in the world. With over 2,000 presentations to his name, his expertise on leadership and customer service comes from 30 hard-won years in the trenches as an entrepreneur. His company, Dark Horse Recording, sets the gold standard for customer service and excellence in the recording industry and is home to Faith Hill, Neil Diamond and Jewel to name a few.
Business Management
Topics:
- Sales Management Troubleshooting: If You've Got Questions, We've Got Answers
- Drew Cameron, HVAC Sellutions, Pocopson, PA
- Branding Dominance in a Recessionary World
- Steve Miles, Jerry Kelly Heating and Air Conditioning, St. Charles, MO
- Matt Michel, Service Roundtable, Flower Mound, TX
- Hire the Right Person for the Right Job
- Bill Kinnard, Grandy & Associates, Green Bay, WI
- Market Domination in a Slow Economy
- Tom Grandy, Grandy & Associates
Sales & Marketing Seminars
Topics:
- Using Web 2.0 To Grow Your Business
- Matt Prazenka, Abacus Business Development, Highland Park, IL
- Websites that Work: Proven Strategies to Drive More Traffic and Close More Sales Online
- Blaine Fox and Ben Gutkin, Warm Thought Communications, Inc., Secaucus, NJ
- Find, Pay, Train, and Motivate The Best Sales Team in Your Market
- David Smith, Morris-Jenkins, Inc., Charlotte, NC
- Cause Marketing: Good for Your Wallet, Great for Your Soul
- Barbara Duffy, Duffy Marketing Services, Inc., Kansas City, MO
Technical Seminars
Topics:
- Don't Let Your Service Customers Down. Recycle R-22 NOW!
- Vince Difilippo, Difilippo Service Co., Paoli, PA.
- How To Conduct A Residential Energy Audit
- Steve Saunders, Tempo Mechanical, Irving, TX
- The Art of Performing Sustainability Audits
- Eric Kjelshus, Eric Kjelshus Energy, Greenwood, MO
Service Management
Topics:
- The Gold is Yours: How to Find the End of the Rainbow
- Garry Upton, Decision Analyst, Arlington, TX
- Robert Wilkos, Peaden Air Conditioning, Panama City, FL
- Do Your Service Agreements Serve You Well?
- Narissa Rampey, Air Assurance Company, Broken Arrow, OK
- Fun and Effective Customer Service Training Methods
- Steve Coscia, Coscia Communications, Havertown, PA
Innovations & Opportunities
Topics:
- How to Profit from the Sale of Extended Service Agreements
- Jeff Evans and Mike Lutz
- Presented By Equiguard
- The Future of R-22 System Service
- James A. Hale, CM - Technical Support Supervisor
- Presented By ICOR International









